A Call Center School survey of staff supervisors discovered that around 80 percent of managers had been promoted from within.

As the leader of a call center team, serving as an instructor is among the most important roles a manager fills.

One of the hottest technology trends of the next few years appears to be cloud computing.

The Call Center School, a training and educational organization which provides resources and tools for professionals in the call center industry, has announced an incentive for individuals in the SWPP.