What is it?

The Telephone Sales Check-Up is an operational “house call” that includes an analysis of your call center’s selling processes.  We interview your frontline staff, supervisors, and senior management team; listen to sample calls; review selling scripts and sales collateral material; examine the recruitment and staff selection process; evaluate the current sales training curriculum; examine current performance goals and recent sales metrics; review current sales incentive plans; and review sales support tools.  This review identifies areas that are working well in addition to opportunities for improvement.

What does it include?

Our comprehensive approach provides you with:

• An overview of the current state of the call center’s sales personnel, processes, and technology
• A comparison between current operations and the vision identified to meet revenue objectives
• A review of reasonable options for remedying the problems
• Recommendations on immediate, short-term, and long-term improvements

How does it work?

The TCCS Sales Check-Up begins with a conference call in which our consultants review your center’s overall sales strategy and identify specific concerns to be addressed in the analysis.

We keep you involved in every step.  You are provided with a list of specific documents and information to be supplied to TCCS so that we can perform the initial analysis before coming on site. Upon receipt of the relevant available data, a specific date is scheduled for the site visit by the TCCS consultants. Our consultant team will spend one to two days at your site in interviews and call reviews.

What will you will receive?

At the end of the site visit, TCCS will meet with the appropriate members of the call center and sales management team to report on preliminary findings. Within 10 days of the site visit, TCCS will provide a written report summarizing the results of the review including short-, mid-, and long-term recommendations.

For more information or to schedule a site visit, please call our main number at 615-812-8400.