The faculty members at The Call Center School are also active industry consultants who have assisted call centers of all types and sizes with operational and strategic issues.  Our popular consulting offerings include:

• Call Center Check-Up
• Workforce Management Check-Up
• Quality Monitoring Check-Up
• Sales Check-Up
• Training Needs Assessment

These comprehensive assessments review current call center operations and identify opportunities for improvement.  Other recent consulting projects have included:

• Skill-based routing design for a healthcare company
• Multi-site operational audit for a national insurance company
• Workforce planning and budgeting for a seasonal catalog
• Service level analysis for a large utility
• Outsourcing analysis and negotiation for a major hospital network
• IVR script design for an auto financing organization
• Call flow and routing design for a software manufacturer
• Workforce management audit and customized training/certification program for a national bank

Specific project details and references are available upon request.  For more information or to schedule a site visit, please call our main number at 615-812-8400.