Call Center Certification
The Call Center School Mastery Certification
Students who attend all of the required core courses or sub-core courses in any of the Frontline Fundamentals, Call Center Supervision, Workforce Management, Operations/Business Management, Quality Assurance, or Customer Surveying seminar programs may take our Mastery Exam to earn certification.
Students achieving an 80% or higher score on the exam will receive certification from The Call Center School. There is a $25 certification processing fee per student.
If you’ve completed a track of courses in one of these areas and are ready to test for certification, click on the link below to purchase and register for your Mastery Certification track:
Frontline Fundamentals Mastery Certification
Frontline Telephone Skills Mastery Certification
Telephone Sales Mastery Certification
Customer Surveying Mastery Certification
Call Center Supervision Mastery Certification
Call Center Supervision Coaching Mastery Certification
Workforce Management Mastery Certification
Quality Assurance Mastery Certification
Operations / Business Management Mastery Certification
CIAC Certification
The Senior Partners at The Call Center School have been involved in the certification movement since its beginning in 1995, serving on the initial Call Center Industry Advisory Council (CIAC) Board during its formation, and being an official Training Consortium Partner of CIAC today. Our faculty members are the first in the industry to earn CIAC Certified Call Center Management Consultant designation, and our programs are designed to fully support this certification initiative in the industry.
CWPP Certification
The Call Center School can assist workforce planning professionals in preparing for The Society of Workforce Planning Professionals (SWPP) specialized certification testing. Those individuals pursuing certification as a Certified Workforce Planning Professional (CWPP) will be tested in three subject areas (Planning and Strategy, Staffing and Scheduling, and Managing Daily Staffing and Service).
