CariZMa, the leading Dubai-based business consulting and training solutions company focusing on ‘customer experience management,’ has partnered with The Call Center School (TCCS), to offer its courses and represent its expertise in the Middle East region.
The partnership has manifested itself several times when both companies, CariZMa and TCCS, hosted joint training sessions in Dubai, Kuwait and now Saudi Arabia. These sessions covered workforce management, performance measurement, quality assurance, strategic planning, organizational design, project management, business process improvement, performance review, and coaching.
“We are delighted with this partnership with TCCS, as aligning ourselves with an organization whose dedication to quality is consistent with our own vision,” said Khalil Jaouni, Managing Partner of CariZMa. “TCCS is a perfect complement of our call centre offerings to helping our clients address a critical component of the overall customer experience, namely interaction with customers over the telephone (and related virtual channels)”
Adham Bahgat, Executive Partner of CariZMa, added “The fundamental question companies should ask themselves is whether their call centre employees have the right skills or not. It is up to these representatives to make or break the customer relationship and damage the customer experience. Is the company yielding a return on its investment and are their customers being approached and handled in the most beneficial manner? Our experiential learning techniques are developed to improve the overall customer experience, drive sales and increase return on investment, it is that simple.”
CariZMa was launched in Dubai in 2003 and works with a number of leading organizations in the Middle East region such as the National Bank of Kuwait (NBK), MTC (Zain), Al Rajhi Bank and Riyad Bank. |