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history
The Call Center School was founded in March, 2001 by Penny Reynolds, Maggie Klenke, and Pamela Trickey. The Founding Partners of The Call Center School formerly served as the founders, management team, and senior faculty members of Call Center University – the former education division of TCS Management Group, now a part of Aspect Communications.
Each member of The Call Center School team has a long history and involvement with call centers. All have spent more than 20 years in the telecommunications and call center industry and bring to customers a wide and varied background in call center management, consulting, call center vendor sales/marketing management, and most recently, development and delivery of call center educational programs.
The faculty members of The Call Center School have been teaching center management seminars since the early 1980s, delivering programs for seminar companies like Business Communications Review and Frost & Sullivan in cities throughout the world. Our articles have appeared in industry publications throughout the 1980s and 1990s and we still contribute regularly today to publications like Contact Professional, Call Center, Customer Interaction Solutions, Connections, CRM, and Customer Interface, in addition to serving on several editorial boards.
Over the last ten years, we have earned a multitude of both individual and company honors, ranging from Call Center magazine’s prestigious Call Center Pioneer award in 1996 to Best Training Company industry honors and various Product of the Year honors. More about awards
The Call Center School remains dedicated to the continual development of educational services and training programs to support all levels of call center professionals as the industry continues to grow and evolve.
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